Refund & Cancellation Policy
Because every NutriAtta blend is freshly stone-ground to your exact grain formula, this policy is written to balance customer protection with the reality of a made-to-order food product. Please read carefully before ordering.
1. Cancellation Window
| Order status | Can you cancel? | Refund |
|---|---|---|
| Awaiting payment | Yes — anytime | Not applicable (no payment yet) |
| Paid (before grinding) | Yes | 100% refund within 5–7 business days |
| Grinding | Yes, but partial | Refund of amount less grinding & packaging charges (typically 70–80% of order total) |
| Packing | Yes, but partial | Refund of amount less grinding, packaging, and 10% restocking (typically 60–70%) |
| Dispatched / Out for delivery | No | Please refuse the parcel to the delivery agent; see Section 3 for refused parcels |
| Delivered | No | Only quality-based refunds; see Section 3 |
You can cancel from Store → My Orders → Cancel order. Cancellation is instant once processed.
2. How to Cancel
- Sign in to your NutriAtta account.
- Go to My Orders.
- Click Cancel order against the relevant order.
- Confirm the cancellation. Refund (if any) is initiated immediately to your original payment source via Razorpay.
3. Quality-based Refunds & Replacements
If you receive a product that is:
- Damaged, tampered with, or leaking on arrival
- Wrong blend / wrong weight vs. what you ordered
- Contaminated, infested, or with an off smell/colour
- Past its “best before” date on delivery
…please raise a claim within 48 hours of delivery via support@nutriatta.com with:
- Order number (starts with
NA...) - Clear photos/videos of the product and packaging
- A brief description of the issue
Our team reviews claims within 2 business days. Approved claims are resolved by either (a) a free replacement, or (b) a full refund to your original payment method — your choice.
4. Refund Processing Time
- Once approved, refunds are triggered to Razorpay within 24 hours.
- Amounts reach your bank/UPI/card within 5–7 business days (some banks take up to 10 days).
- Refunds always go back to the original payment source. We do not issue refunds to a different card or account.
- Payment gateway charges (if any) are non-refundable in case of partial cancellations.
5. Non-refundable Situations
- Change of mind after the order has entered the “dispatched” stage.
- Incorrect delivery address entered by you resulting in a failed delivery.
- Failure to be available at the delivery address after 2 delivery attempts.
- Personal taste preferences (e.g., “I didn’t like the blend”) — our AI advisor is a guide, and we recommend starting with a small pack.
- Allergies to grains you voluntarily added to your mix, provided the ingredient list on packaging is accurate.
6. Order Cancellation by NutriAtta
In rare cases, we may cancel your order (e.g., grain out of stock, pricing error, vendor unavailability). In such cases, we notify you immediately by email/SMS and issue a full 100% refund within 5–7 business days, along with a goodwill coupon for a future order.